SHIPPING & RETURNS
Thank you for ordering from Deep Cover. We make and supply custom clothing, workwear, teamwear, merchandise and personalised products.
Most orders are made or prepared to order. Our usual delivery timescale is 7 to 14 working days from order confirmation, unless a different timescale is shown on the product page or agreed with you (if we can do it quicker we will!). Busy periods, supplier delays, custom artwork, embroidery, team orders or larger workwear orders may take longer. If there is likely to be a significant delay, we will contact you.
Postal Delivery
Delivery charges are shown at checkout before you complete your order. The cost may vary depending on the speed of postage and destination of your order. Please make sure your delivery address is correct when ordering. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Collection / Local Delivery
Where available, collection or local delivery options may be offered at checkout or by arrangement. If you choose collection, we will contact you when your order is ready.
Custom, Personalised and Made-to-Order Products
Many Deep Cover products are custom, personalised or made to order. This includes items with logos, names, numbers, initials, club badges, business branding, artwork, embroidery, DTF printing, printed designs, custom colours or other requested personalisation. Because these products are made specifically for you, they cannot usually be returned or cancelled once production has started, unless they are faulty, damaged or supplied incorrectly. Please check all names, numbers, sizes, colours, artwork, logos and order details carefully before placing your order.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at hello@deepcover.uk. If production has not started, we may be able to cancel the order and refund you. If production has already started, or materials have been ordered specifically for your order, cancellation may not be possible. For non-personalised products, your statutory cancellation rights apply.
Returns
If you receive a non-personalised item and wish to return it, please contact us within 14 days of receiving your order. Returned items must be unused, unworn, unwashed, in their original condition and, where possible, in the original packaging complete with swing tags. You are responsible for the cost of returning unwanted non-personalised items unless the item is faulty or we have supplied the wrong product.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us at hello@deepcover.uk as soon as possible and within 14 days of receiving your order.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the fault, damage or incorrect item.
- Photos of the packaging if the item was damaged in transit
If we agree that the item is faulty, damaged or incorrect, we will arrange a suitable solution. This may include a replacement, repair, reprint, partial refund or full refund, depending on the situation.
Sizing
Please check size guides carefully before ordering. Sizing can vary between brands, garments and styles. If a personalised, printed or embroidered item has been supplied in the size ordered, we cannot usually accept a return because the size is unsuitable. If you are unsure about sizing for a team, club or workwear order, please contact us before ordering.
Artwork, Logos and Colours
We do our best to reproduce artwork, logos and colours accurately. However, colours can vary between screens, garment fabrics, print methods and embroidery threads. If you provide artwork, logos or design files, you are responsible for making sure you have permission to use them and that the details supplied are correct.
Refunds
Approved refunds will be processed back to the original payment method where possible. Refunds are normally processed within 14 days of us receiving the returned goods or agreeing the refund. Original delivery charges may not be refunded unless the item was faulty, damaged or supplied incorrectly.
How to Contact Us
If you have any questions about delivery, returns or cancellations, please contact:
Deep Cover UK
9 Williams Way
Wollaston
Northamptonshire
NN29 7RQ
United Kingdom
Email: hello@deepcover.uk
Telephone: +44 (0)1933 663592
These terms do not affect your Statutory Rights.